Payment Policy

This Payment Policy explains the payment methods, currency, and order-verification process used by Toylumo.

Accepted Payment Methods

We accept PayPal. Eligible customers may also pay with major credit or debit cards, including Visa, Mastercard, American Express, and Discover, through PayPal’s secure checkout.

Available payment options are displayed at checkout and may vary by country, device, or payment provider.

Currency and Exchange Rates

Orders are processed in USD. If your payment method uses another currency, your bank or payment provider will determine the exchange rate and may charge additional conversion or international transaction fees. Toylumo does not control these rates or fees.

Payment Authorization

Your order is confirmed only after the payment provider authorizes the transaction. A payment may be declined or reviewed because of incorrect billing information, security checks, insufficient funds, or restrictions imposed by the payment provider.

For your security, do not send passwords, verification codes, or full payment-card details by email.

Order Confirmation

After successful payment, an order confirmation will be sent to the email address provided at checkout. If you do not receive it, check your spam folder and confirm that your email address was entered correctly.

Order Changes and Cancellations

Contact us as soon as possible if you notice an issue with your order. We will try to assist before dispatch, but changes or cancellations cannot be guaranteed once processing has started. Orders that have already shipped cannot be changed or cancelled.

Refunds

Approved refunds are issued to the original payment method. Please review our Return & Refund Policy for eligibility and timing.

Contact

For payment or order questions, email service@toylumo.com. We aim to respond within 1–2 business days.