Toylumo Educational Toys, Gifts and Seasonal Finds

Most orders are expected to arrive within approximately 5–8 days.

Delivery times are estimates and may be affected by public holidays, severe weather, customs inspections, carrier delays or unusually high order volumes. You will receive a shipping confirmation and tracking number after your order has been dispatched.

Free shipping is available on qualifying orders over $59.99 after discounts have been applied.

Toylumo delivers to the United States and many supported international destinations. Available countries, delivery methods and any applicable shipping charges will be displayed at checkout.

International orders may be subject to customs duties or import taxes determined by the destination country.

Once your order has shipped, a tracking number will be sent to your email address.

You can enter the tracking number on our “Track Order” page. Tracking information may take 24–72 hours to update after the shipping label has been created.

If your order has passed the estimated delivery period without an update, please contact our customer service team.

Please contact us as soon as possible if you need to change the product, quantity, delivery address or cancel your order.

We will try to process your request before the order enters fulfillment. Once an order has been packed or shipped, changes and cancellations may no longer be possible.

Please check all order and delivery information carefully before completing payment.

Available payment methods are displayed at checkout and may include major credit and debit cards, PayPal, digital wallets and selected local payment options.

Toylumo uses Shopify’s secure checkout system and SSL encryption to protect your payment and personal information. We do not receive or store your complete card number.

Eligible products may be returned within 30 days of delivery.

Returned products should be unused, undamaged and in their original condition with the original packaging and accessories. Certain personalized, hygiene-sensitive, clearance or final-sale products may not be eligible for return.

Please contact us before returning anything. Approved refunds will be issued to the original payment method after the return has been received and inspected.

Banks and payment providers may require approximately 5–10 business days to display the refund.

Please contact us as soon as possible and provide:

• Your order number.
• A clear description of the issue.
• Photographs or video of the product.
• A photograph of the shipping package and label.

After reviewing the information, we will arrange an appropriate replacement, refund or other resolution.

You can contact Toylumo through:

• WhatsApp: Use the WhatsApp button on our website.
• Live Chat: Select the online customer service icon.
• Email: service@toylumo.com

Please never send your complete card number, password or banking verification code.