Contact Us

Questions about a product, order, delivery, or return? Our customer support team is here to help.

Email Support

We aim to respond within 1–2 business days. Messages received on weekends or public holidays will be reviewed on the next business day.

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM
Saturday: 10:00 AM–6:00 PM
Sunday: Closed

All hours are Hong Kong Time (HKT, UTC+8).

What to Include

For faster assistance, please include your order number, the email address used at checkout, and a brief description of the issue. If an item arrived damaged, defective, or incorrect, please also include clear photos of the product and packaging.

Please do not send sensitive payment information, account passwords, or full card details by email.