FAQ

General Questions

How can I check my order status?
After placing your order, you will receive a confirmation email. You can track your order status through the link provided in that email.

Can I modify my order?
We can only make changes to orders that have not yet been shipped. Once the order status is marked as “Preparing for Shipment,” “Shipped,” or “Delivered,” we are unable to make any modifications.

Payment

What payment methods do you accept?
We currently accept the following payment methods:
● PayPal

Toylumo primarily uses PayPal to process secure payments. Through PayPal, we accept major credit cards including MasterCard, Visa, American Express, and Discover.

What currency will I be charged in?
All transactions are processed in USD. If your credit or debit card uses a different currency, your bank will apply the appropriate exchange rate based on your local currency.

Shipping

Where do you ship?
We offer worldwide shipping, including Asia, North and Central America, Europe, and Oceania.

How long will it take to receive my order?
Orders are typically processed within 3–7 business days after placement.
Shipping time varies depending on your location and the shipping method selected.

How can I track my package?
Once your order is placed, you will receive a confirmation email with a tracking link.

What if I am not home during delivery?
If you are not available at the time of delivery, the courier may attempt redelivery or contact you to arrange a new delivery time.
In some cases, you may need to collect your package from your local post office.

Returns

Do you accept returns?
Yes, we accept returns under the following conditions:

  • The item must be purchased from our online store

  • The item must be unused and in its original condition

  • A return request must be submitted within 30 days of receiving the item

To initiate a return, please contact our customer support.

Can I exchange an item?
Yes, exchanges are accepted under the same conditions as returns.
Please inform our support team of your preferred replacement item when submitting your request.

Is return shipping free?
Please contact our support team to obtain the return address.
In some cases, return shipping may be covered. If the return is not due to an error on Toylumo.com, the return shipping cost may be deducted from your refund.

How long does it take to process a return?
We will review your return within 30 days after receiving the returned package.
Once approved, refunds, exchanges, or store credits will be issued within 30 days.

Contact Us

If you have any questions, concerns, or feedback regarding this policy, please contact us at:

Email: service@toylumo.com

We aim to respond within 24–48 business hours.